Service Administrator (Maternity Cover)

Barnardo's is the UK's largest and most well-known children's charity, dedicated to supporting vulnerable children and young people across the country. Our services range from family support to youth work and mental health support, all aimed at supporting children to be safer, happier, healthier and more hopeful.

Our current locality-based services include:

• Early Intervention Support Service - focusing on supporting parents and families within their own homes.
• Parenting Matters - Prison-based support for parents 
• Play for ALL

We are currently seeking an administrator for 20 hours per week to work within the Locality, where the successful candidate will play a crucial role in ensuring the smooth operation of our diverse range of programmes supporting children, young people, and families. This role provides essential administrative support to various teams, contributing directly to the delivery of our vital services.  

The post is offered on a fixed-term basis to cover maternity leave until 25 April 2027.

The successful candidate will primarily be working to support the Early Intervention Family Support Service colleagues,Parenting Matters colleagues and Play for All with opportunities to support other services as and when required.

The role is based at the office in Simpson Family Resource Centre, Bangor.

Key responsibilities will include:

• Supporting the management team with the preparation of statistics
• Dealing with petty cash expenditures and receipts
• Processing referrals received by the service
• Processing purchase orders and invoices
• Using Microsoft packages particularly Excel, Word, Outlook, Power BI and Dynamics 365
• Administrative support to managers and project staff

You will work as part of a team of administrative staff to provide support to our services. Applicants must be able to work on their own initiative. This is a busy role which will require you to have a flexible approach and the ability to prioritise tasks, be proactive and solution focused.

You should have exceptional communication skills with an ability to form positive working relationships quickly. Be solution focused and proactive with an ability to work with hope and optimism.

Applicants must demonstrate how they meet the Essential criteria when completing the application form to secure an interview.

Essential Criteria

• Proven Ms Office Experience to include use of IT packages including MS Word and Excel.
• Experience of managing systems to collect and monitor data
• Experience of maintaining professional confidentiality when working with staff, service users and other agencies.

Please read the Job Description and Additional Information Page for the in-depth responsibilities of this role, and when completing your application link please refer to you Skills, Knowledge and Experience in these areas and with an understanding of the context of this role. 

A waiting list of Reserve candidates will be held in the event that similar vacancies arise during the next 12 months

Successful candidates will be required to undertake an Enhanced Access NI check.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.  

Our basis and values