Family Navigator

Family Navigator Role Enhancement

Join Our Team at Sandwell Family Hubs

Barnardo's invites you to become a vital part of our dynamic team, delivering impactful services through Sandwell's Family Hubs. Our mission is to create resilient communities by making services accessible and reducing barriers to engagement across the Borough's six towns, divided into three supportive clusters:

• Cluster A: Oldbury, Smethwick
• Cluster B: Tipton, Rowley Regis
• Cluster C: Wednesbury and West Bromwich

Why Choose Us?

A Unique Opportunity

As a Family Navigator, you will play a crucial role in fostering a warm, supportive environment within our Family Hubs. This is not just a job; it's a chance to make a meaningful difference in the lives of families and children, from conception through to young adulthood, including those with special educational needs and disabilities (SEND). Your contributions will be central to offering a great Start for Life.

Professional Development

• Comprehensive Training: We offer robust training programs to equip you with the necessary skills to thrive in your role.
• Career Growth: Opportunities for professional advancement within Barnardo's and the wider Family Hub network.

• Supportive Environment: Join a collaborative team that values inclusivity, diversity, and mutual respect.

Engaging Work

• Varied Responsibilities: Engage in a range of activities, from welcoming families and supporting sessions to connecting families with services and promoting health and wellbeing.
• Community Impact: Be at the frontline of creating change and building resilience within communities, ensuring every family is supported effectively.

Key Responsibilities

• Warm Welcome: Ensure every family feels valued and supported from the moment they arrive. Deliver fun and engaging sessions to promote parent/child relationships along with child development, as well as help develop social networks.
• Service Navigation: Guide families through our extensive range of services and activities.
• Community Building: Foster connections between families and the wider Family Hub network, enhancing community ties and support systems.

Additional Benefits

• Inclusive Culture: Work within a diverse team that prioritizes a strengths-based, trauma-informed, and relational approach to service delivery.
• Innovative Projects: Participate in innovative projects and initiatives that drive community engagement and development.
• Networking Opportunities: Connect with professionals and service providers across the borough, expanding your professional network.

Join us at Barnardo's Sandwell Family Hubs and be part of a supportive, forward-thinking organization dedicated to making a difference. Together, let's build stronger, more resilient communities and create a brighter future for all families.

We are looking for someone who has:

• Strong customer service experience
• Ability to be flexible in terms of boroughwide presence
• Strong organisational skills
• Attention to detail, good recording skills
• Confidence in being able setup/run and engage with play sessions
• Is willing to undertake any training required and any other duties inline with the role

If you would like any further information please contact Natalie Woodhouse via Email natalie.woodhouse@barnardos.org.uk

Please note this is not a hybrid role

Although this contract has a permanent status, please be aware that this post is subject to funding currently to 31st March 2026 and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement. This contract is due to expire on 31st March 2026.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Workplace Offer: What it means for you

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.  

Our basis and values